Reporting Issues/Emergency Contractors

Reporting Issues/Emergency Contractors

If you are experiencing an emergency with your property, such as a gas or water leak please give us a call immediately on 0131 221 1818 or call the relevant numbers below:

Gas Escape – Transco – 0800 111 999

Crime/Vandalism – Police – 999

Fire – Lothian and Borders Fire Service – 999

If the issue is not an emergency please report it through our maintenance reporting system:

At Cullen Property, we regularly deal with property and maintenance issues which can be resolved by the tenants. We have provided details on regular scenarios on our maintenance reporting system which can help you understand and fix any maintenance problems.

If the property maintenance issue cannot be self-resolved please fill out the online Maintenance Fault Report Form and we will try and resolve the property concern as soon as possible.

Emergency Contractors

Problem Company Contact No.
Gas Escape – if you smell gas please ensure that you call Transco immediately – they will advise you if further steps need to be taken Transco 0800 111 999
All electrical problems Neil Donald 07886 952 578
Craig Booth 07894 020 266
Faulty central heating Cullen Plumbing & Heating 07719 916 865
All plumbing problems, i.e. burst pipes, blocked toilet and blocked drains Cullen Plumbing & Heating

Absolut Plumbing

 

07719 916 865

07973 468 103

 

Lock/key problems, broken windows etc. SMC Joinery

J E Duggan Joiners

Hero Locksmiths

07884 203 957

07714 104 474

07434 801 049

Other useful contact numbers
Scottish Power Customer Services
Emergency – Electricity
0845 270 0700
0845 272 7999
Scottish Gas Customer Services 0845 609 1133
Scottish Hydro Customer Services –
Electricity:
Gas:
Emergency – Electricity:
0845 300 2141
0845 755 2233
0800 300 999
City of Edinburgh Council Council Tax
Department
0131 469 5651
City of Edinburgh Council
24 Hour Emergency
To deal with maintenance problems concerning neighbouring properties
All Other Services 0131 200 2000
City of Edinburgh Council
HMO 24 hour Hotline – Nuisance neighbours
Complaints 0800 085 4667

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