Edinburgh residential property investment and lettings specialist Cullen Property has appointed Property Manager Jennifer Ogilvie to further strengthen and expand the operations team.
The hire comes as the company is getting ready to reshape its team enabling each property manager to work with a dedicated contract manager in two person teams.
Cullen Property Managing Director Steve Coyle said: “Delivering excellent customer service to both our landlord and tenant clients is the corner stone of our success.
“By changing how we work together internally we are able to deliver a more personalised service. The concept is simple, but we believe it will have a huge impact: each property manager works exclusively with a contracts manager on a specific portfolio of properties. Our landlord clients will know exactly who is looking after their investment.
“They will have named contacts rather than an anonymous call centre approach – we know from our customer feedback that trust and communication are key values they look for when choosing an investment company.
“We want to further build and deepen our long-term client relationships between our clients and our staff, and we believe reshaping our teams in this way will help us achieve that.”
Having started her career in the property industry as a summer intern looking after festival lets, Jennifer Ogilvie’s profession of choice has taken her from her native Edinburgh via London back to the Scottish Capital where she feels most at home.
Property Manager Jennifer Ogilvie says: “It’s very exciting to be joining Cullen Property at this crucial time.
“Edinburgh’s property industry has been growing and changing fast, and Cullen Property has developed a great reputation within it.
“Quality customer service is important to me, and teaming up property managers with contract managers ensures our clients experience a high quality service. I’m excited to be part of that.”
Cullen Property specialises in HMO property investment and is one of Edinburgh’s leading student letting agents, currently managing circa 400 properties in Edinburgh with over half being HMO properties.
The Cullen Property team can source, acquire and transform a dated spacious Edinburgh property into a modern HMO licensed accommodation in prime city centre locations.